What we collect
When you send an enquiry we collect what the form asks for: your name, the phone number you want called back, an email address if you give one, and whatever you tell us about the move, including the suburbs at each end and your preferred timing. If you arrived via our Strip Planner, the summary it drafted rides along in the message field where you can see and edit it before sending. The site itself sets no advertising cookies and runs no advertising or social media analytics; our page-view counting happens server-side and stores country, not your IP address, against the count. One thing to know about the call buttons: when you tap a phone number, our call system notes that a call was started, carrying the name of this site and a timestamp so the call can be answered ready and we know which of our sites work. No audio and nothing about you or your number travels with it, though like any web request the receiving system sees your device's internet address for a moment; it is not stored.
Why we collect it
For exactly one purpose: responding to your enquiry and, if you book, running your move. We do not build marketing lists from enquiries and we do not send newsletters you did not ask for.
Who sees it
Your enquiry goes to our partner removalist, who quotes for your move. We are paid for the referral. It is stored securely.
How long we keep it
Enquiry records are kept while they are useful for arranging or following up your move and for reasonable business record-keeping after that. If you would like your enquiry details removed, ask through the enquiry form and it will be actioned.
Asking about your data
Use the enquiry form and say it is a privacy question. A real person reads every submission, and privacy questions get answered the same way move questions do: plainly.